Privacy Policy

Introduction

This Privacy Policy sets out how Meerkat Manor Guesthouse ("we", "us", "our"), located at 13 Meyer Street, Oudtshoorn, Western Cape, 6625, South Africa, collects, uses, stores, and protects the personal information of our guests and website visitors. We are the responsible party as defined under the Protection of Personal Information Act, 2013 (POPIA, Act 4 of 2013). We are committed to processing your personal information lawfully, fairly, and transparently.

What Personal Information We Collect

We may collect the following personal information from you:

  • Full name and contact details (email address, telephone number)
  • Postal or residential address
  • Booking and reservation details (check-in and check-out dates, number of guests, room preference)
  • Payment-related information (processed securely, we do not store card details)
  • Information submitted via our website contact form
  • Communications you send us by email or other channels

Why We Collect and How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process and manage your accommodation bookings and reservations
  • To respond to your enquiries and provide customer support
  • To send booking confirmations and related communications
  • To improve our services and guesthouse operations
  • To comply with applicable legal and regulatory obligations

How We Store and Protect Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss, or destruction. Your information is stored securely and access is restricted to authorised personnel only. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our guesthouse (for example, payment processors or booking platforms), strictly on a need-to-know basis and subject to confidentiality obligations. We may also disclose your information where required to do so by law or legal process.

Your Rights as a Data Subject

Under POPIA, you have the following rights regarding your personal information:

  • Right of access: You may request a copy of the personal information we hold about you.
  • Right of correction: You may request that we correct inaccurate or incomplete information.
  • Right of deletion: You may request the deletion of your personal information, subject to legal retention requirements.
  • Right to object: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at info@meerkatmanorguesthouse.co.za.

Cookie Usage

Our website may use cookies, small text files stored on your device, to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality. We do not use cookies for advertising or to track you across third-party websites.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil legal obligations. Booking records are typically retained for a period consistent with applicable tax and accounting requirements. When your information is no longer required, we will securely delete or anonymise it.

Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act, 2013 (POPIA, Act 4 of 2013). Any disputes arising from this policy shall be subject to the jurisdiction of the South African courts.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

This policy was last updated on 26 May 2026.

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